Customer Service Tips Blog

To make a customer’s day, you need to make the most of the famous phrase, “It’s the little things that count.”  This isn’t to say that you should ignore the bigger issues, but when you go out of your way to share a compliment, recognize an achievement, or help another person reach their goals, it makes that person feel valued.

Making your customer’s day means you have gone above and beyond what they expected you to do.  Just remember this phrase, “under promise and over deliver.”

The more often you can make a customer’s day, the more Positive, Memorable Customer Experiences (PMCEs) you’ll develop and the more customer loyalty you’ll encourage among your new and returning customers.

Robert Moment is an innovative customer service consultant, business coach and author of Invisible Profits: The Power of Exceptional Customer Service.  Robert specializes in teaching customer service training that create “wow” experiences and generate profitable results.  Visit Customer Service Training Skills and Sign-up for the FREE 5 Day e-course “Creating ‘Wow’ Customer Service Experiences.”

This entry was posted on Thursday, March 6th, 2008 at 12:25 am and is filed under Customer Service. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.