Customer Service Tips Blog

Customers shop in order to satisfy something: a need or a desire.  Therefore, it follows that your goal must be to keep your customers satisfied.  However, don’t make the common mistake in assuming that it is only the product or service that you are selling that will provide the satisfaction the customer is seeking.  In […]

Customer service is the number one differentiator in a very competitive marketplace.  As times have become increasingly challenging for businesses, it has been necessary for businesses to make cost cutting efforts in order to survive.  Many businesses first aim for the peripheries – the extras – as they appear to be the most expendable.  Unfortunately, […]

The first thing that most people think when they hear a customer complaint, is that it is bad for business, and future sales can be lost.  While this can be true, it is also possible to turn customer complaints into a profitable situation, with great possibilities for the future. 
The following are the 7 best actions […]

No matter how many people in your business, 1 or 1000, each person needs to feel their efforts matter, that they make a difference within the organization.
Empowerment – This term is a catch-all for many different concepts of employee power and responsibility.  It means employees are given the power to do their jobs and do […]

There are words that are productive – words that care - and words that are simply unproductive and should not be used – words that don’t care.
Unproductive words should be avoided in customer interactions because they tend to produce undesired results, especially in a situation where the customer is already upset.  In fact, by utilizing […]

Every day you have choices with regard to your attitude.  Attitude is everything, especially in customer service.
Your attitude in customer service must be friendly, helpful and professional.  Any attitude which lacks these qualities will have a negative impact on every person with whom you make contact throughout your workday.  However, with a pleasant, helpful, friendly […]

To make a customer’s day, you need to make the most of the famous phrase, “It’s the little things that count.”  This isn’t to say that you should ignore the bigger issues, but when you go out of your way to share a compliment, recognize an achievement, or help another person reach their goals, it […]