Customer Service Tips Blog

Measuring your customer service allows you to manage it.  Without measuring, you won’t have any way of knowing which goals are being met, which are falling short, and in which areas you truly excel.
These are some extremely effective techniques you can use to measure the customer service provided by your company:

Mystery Shoppers – Hire a […]

These days the business world is all about change and expectations; it’s about new thinking, faster speed, and building new skills.  For this reason every team member, regardless of their field, but especially those in customer service, needs to be cross-trained.  This will help them take full responsibility for all elements of their performance, which […]

Belittling is a dangerous action that you can do without even knowing.

Belittling: 
Saying or doing something that hurts someone and makes them feel put down.

When a courtesy ritual is ignored, for example you don’t acknowledge a customer, that person may feel belittled.  Belittling comes from the controlling part of behavior and is the result of […]

Your tone of voice is just as important as the message you’re expressing.  In fact, sometimes the words are less important than the way you say them.  Your tone of voice can actually completely contradict the words you’re saying.
To demonstrate this, let’s look at each of the following phrases using the tone you would use […]

You can communicate with people on two entirely different levels:

The human level

The business level

In any interaction, including business interactions, there are human needs which must be met.  These include:

Attention

Courtesy

Acceptance of the customer’s viewpoint

Should a customer become upset with any facet of your company’s core service, or delivery of that core service, strong feelings are likely […]

 To truly create an exceptional customer experience, you need to understand who your customers really are; it is all about the customer, after all.  So let’s start with the basics.  What exactly is a customer?

Customer: 
A person who relies on you for timeliness, quality and accuracy in your work.

While you may have believed that traditionally […]