Customer Service Tips Blog

Here are five Email Etiquette Tips for Exceptional Customer Service:

Utilize business email properly by understanding that it has three objectives, a Legal Objective, a Productivity Objective, and a Commercial Objective.  While email is a valuable tool, it can also be a conduit for trouble and can leave a bad image of your company.  Make sure […]

Handling customer service complaints is very important for creating exceptional customer service.
Here are four customer service tips to resolve customer complaints:

Use your emotion defusing skills by showing empathy, asking questions, and providing options.
Apologize, stating the reason for your apology.
Provide information.
Ask questions.

These four steps work to resolve unproductive emotions and begin the process of resolution.
Robert Moment […]

Here are five customer service tips for reducing stress in the workplace:

Communicate with your team on a regular basis.  Communication allows employees to express ideas, eliminates gossip, and to feel valued as team members.

Celebrate.  A positive workplace can make or break the customer service team.  When you enjoy going to work, you will interact better […]

Here are some customer service tips which affect the impact you have on your customers:

Show courtesy in the best ways that you can.  Courtesy means that you have a positive attitude, that you’re available and supportive of your customers, and that you go out of your way to make your customer’s day.  Courtesy is exceptional […]

Here are some customer service tips for creating positive results.

Accept that mistakes are inevitable.  Once you accept that they’re going to happen, you can build your skill and ability to provide exceptional customer service.  Every mistake is an opportunity to learn, grow, and build a relationship with your customer.

Make the extra effort to show your […]

Here are some customer service tips for building rapport with customers:

Ask questions to move emotional conversations to the track you want.  For example: With whom did you speak the last time you called?”

Establish rapport with your customer by showing empathy.  Once you can show your customer that you understand and acknowledge his or her feelings, […]