Archive for September, 2007

Is Customer Service Weakening Your Corporate Brand?

Thursday, September 27th, 2007

Is Customer Service Weakening Your Corporate Brand?
There’s no doubt that we live in a world where the consumer is king. CEOs may think they’re in control of their business and their brand, but they’re wrong: the consumer is the one calling the shots, and if that same consumer isn’t kept happy with excellent customer service, […]

About

Thursday, September 27th, 2007

Customer Service Tips
Customer Service Tips is my weekly blog where I share customer service training skills, strategies, insights, tips, and customer service articles that will successfully improve customer service in your business.
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Contact Email: Robert@customerservicetrainingskills.com
Website: Customer Service Training Skills
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Create “Wow” Customer Service Experiences
Robert Moment is a leading innovative customer service consultant, small business coach, author, and […]