Tip #1 Identify the behaviors that irk you, your pet peeves, and then recognize that you may have some behaviors that irritate others. Take the time to identify, and eliminate, those behaviors and your customer service skills will grow.
Tip #2 Show courtesy in the best ways that you know how. Courtesy means that you have […]
Tip #1 Study and learn the six behaviors: spontaneous, adaptive, defiant, controlling, nurturing, and reasoning. Each behavior has its place and time. Discuss when a behavior might be appropriately used and when it may lead to further complications. When you understand how and why people behave, it helps to understand how a customer service situation […]
Here are 5 customer service tips for developing exceptionally caring customer service.
* Provide prompt attention. First impressions are paramount to exceptional customer service. Create a good first impression by answering the phone or greeting a customer promptly and with a professional and friendly greeting.
* […]
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